Installation

Gatsbi: Innovative Research AI Co-Scientist and Paper Writer

Gatsbi desktop application is designed for Windows and macOS that focuses on creativity, privacy, and productivity. All your creative work stays local on your device, ensuring maximum security and privacy.

Desktop Application Advantages

  • All your creative work stays local on your device
  • Servers do not collect or store user input/results
  • Uses third-party AI service providers securely
  • Maximum privacy and data protection

System Requirements

Component Minimum Requirement
Operating System Windows 10/11 (64-bit) or macOS Sequoia 15.1+ (Apple Silicon)
RAM 4 GB
Processor 2.5 GHz × 2 cores
Storage 2 GB disk space
Display 1440 × 900 resolution

Web Version

The web version is available for Pro users, accessible from the user space left menu. This provides flexibility to use Gatsbi from any device with an internet connection.

Gatsbi Application Interface

Ready to get started? Download Gatsbi from the official website and begin your research innovation journey.

First Boot Configuration

Setting up Gatsbi for the first time involves logging in and configuring your AI service provider.

Login Methods

1. Direct Login

  • Enter your email address
  • Enter your password
  • Optional: Check "Remember my password" for convenience

2. Third-Party Account Login

You can also login using:

  • Google Account
  • LinkedIn Account
  • GitHub Account
Gatsbi Login Interface

AI Service Provider Configuration

Hybrid (Default)

A balanced provider setup for most users with no additional configuration required. The backbone service is provided by Alibaba Cloud. US, CN, SG, and DE endpoints are available. Choose the endpoint that provides the best connection speed and accessibility for your network environment.

xAI

Powered by xAI's latest models. Token cost is covered. Availability may vary by region due to connection restrictions, so choose based on your local access conditions.

Advanced Models

Supports OpenAI (GPT), Anthropic (Claude), and Google (Gemini). Requires your own API key. Includes an option to configure proxy (base URL) for restricted regions. Due to provider-side rate limits, we recommend Tier 2 or higher keys, or a reliable third-party proxy service.

AI Service Provider Configuration Interface

Setting Up Advanced Models

  1. Obtain your API key from OpenAI, Anthropic, or Google
  2. Enter the API key in Gatsbi settings
  3. Configure proxy (base URL) if needed for restricted regions
  4. Test the connection and consider Tier 2 or higher keys (or a reliable third-party proxy service) for better stability under rate limits
Advanced AI Provider Settings

Tip: Start with the Hybrid provider for immediate use. Select the US, CN, SG, or DE endpoint based on the connection speed and accessibility in your current network environment. You can switch to xAI or Advanced Models later if needed.

Gatsbi Innovator

AI-Powered Science and Engineering Innovation

Gatsbi Innovator is the core ideation engine that helps researchers generate novel ideas, develop research proposals, and create comprehensive academic outputs. It combines advanced AI with systematic research methodologies to drive innovation in science and engineering and produce original solutions.

Select Gatsbi Innovator from dropdown menu

Workflow Overview

  1. Topic Input: Enter your research area or problem statement
  2. Systemic Analysis: AI performs comprehensive background research
  3. Idea Generation: Receive scored, referenced innovation candidates
  4. Idea Expansion: Develop selected ideas into full implementations
  5. Output Generation: Create paper manuscripts or patent disclosure drafts

Available Functions

Getting Started: Select "Gatsbi Innovator" from the service menu to access all ideation and generation features.

Start Ideation & Best Practices

Unlock Innovative Ideas with Gatsbi Innovator and Optimize Your Workflow

This comprehensive guide covers both the ideation process and best practices for using Gatsbi Innovator effectively.

Part 1: Starting Your Innovation Journey

Step 1: Select Gatsbi Innovator

Ensure "Gatsbi Innovator" is selected in the top-left service menu to activate the ideation engine.

Step 2: Enter Your Research Topic

Best Practice: Use specific topics for better results (e.g., "interpretable large language models" instead of just "large language models"). The system provides smart recommendations if your input is too broad.

Step 3: Systemic Analysis

Gatsbi performs multi-step automatic analysis before idea generation:

  • Component Analysis and Research Gap Identification
  • Technology Trend Assessment
  • Feasibility Evaluation
  • Innovation Potential Scoring

Step 4: Idea Generation

The system generates 10-20 idea candidates, each including:

Scoring Metrics

1-5 star rating
Comprehensive evaluation of innovation and feasibility

References

Up to 10 relevant citations
Supporting literature

Description

Brief overview
Potential impact analysis

Gatsbi Innovator Interface with Generated Ideas

Step 5: Idea Expansion

Expand your selected generated idea into comprehensive implementation details. The expansion provides:

  • Modeling Approaches: Mathematical formulations, algorithms, and theoretical frameworks
  • System Architecture: Module integration relationships and component interactions
  • Implementation Methodology: Step-by-step development process and technical requirements
  • Technical Specifications: Detailed parameters, constraints, and performance metrics
  • Integration Strategy: How different system modules connect and communicate

The expansion transforms a high-level concept into an actionable research plan with concrete technical details.

Gatsbi Innovator Idea Expansion Interface

Part 2: Best Practices & Optimization Tips

Input Optimization Strategies

For Optimal Results:

  1. Be Specific: Use precise technical terminology
  2. Include Research Target and Improvement Direction: Clearly specify what you want to improve and how
  3. Include Context (if necessary): Mention your field and application area when relevant
  4. Intervene in Analysis Process (if needed): Adjust intermediate analysis steps as described in the next section

Working with Automatically Generated Analyses

Control Buttons for Each Analysis Step

Every generated section includes three powerful control buttons:

Control Buttons for Analysis Steps

Copy Button

Exports text in markdown format for easy integration into other documents

Regenerate Button

Creates alternative versions of current and subsequent sections

Regenerate with Instructions

Intervene in the analysis process with custom prompts

Advanced Techniques

1. Iterative Refinement

  • Focus on core components to narrow down your research subject
  • Use "Regenerate with Instructions" to focus on promising directions
  • Review and evaluate generated ideas for quality and relevance

2. Multilingual Capabilities

  • Input topics in any language
  • Core analysis in English ensures accuracy
  • Comments translated back to input language

3. Quality Assurance Checklist

  • ✓ Verify technical accuracy of proposals
  • ✓ Check citation relevance and recency
  • ✓ Ensure feasibility aligns with resources
  • ✓ Validate novelty claims against literature

Common Pitfalls to Avoid

  • Too Broad: Avoid generic topics like "machine learning"
  • Too Application-Oriented: Focus on methodological innovation rather than pure applications
  • No Specific Research Target: Define clear research objectives or directions
  • Wrong Tool Selection: Use Gatsbi Writer and Reviewer for non-methodological research

Pro Tips for Maximum Productivity

  1. Focus Your Research: Try focusing on specific systems or modules to find the most suitable innovation points
  2. Monitor Analysis Process: Read intermediate analysis steps; use "Regenerate with Instructions" to intervene if results deviate from expectations
  3. Systematic Exploration: Expand top 3-5 ideas before deciding; compare their technical feasibility and innovation potential
  4. Leverage References: Check cited papers for additional insights, related work, and potential research gaps to explore

Remember: The quality of output depends on the quality of input. Take time to craft your research topic thoughtfully, and don't hesitate to iterate!

Research Paper Manuscript Drafting

AI Paper Manuscript Drafting with Citations, Figures, and More

After generating ideas, Gatsbi Innovator seamlessly connects to Gatsbi Writer to complete paper manuscripts or patent disclosures with one click.

Key Features

  • Structured research paper manuscript generation
  • Automated creation of all manuscript elements
  • Automatically retrieves and inserts real citations
  • Multiple export formats

Automated Elements

Citations & References

Real automatic in-text citations and comprehensive reference list generation

Visual Elements

Professional figures, charts, and diagrams

Mathematical Content

Properly formatted equations and formulas

Data Presentation

Experimental tables and data visualization

Manuscript Generation Process

Step 1: Configure Settings

  • Select word count (up to 5,000 words)
  • Use word count estimator tool (if unsure)
Word Count Estimator

Step 2: Generate Manuscript

Click "Write a Paper Manuscript" button to start automated generation.

Write a Paper Manuscript Button

Step 3: Review Generated Content

The system creates comprehensive manuscript elements:

  • Title and Abstract
  • Introduction with literature review
  • Methodology section
  • Results with figures and tables
  • Discussion and implications
  • Conclusion
  • References

Export Options

Format Best For Features
DOCX Journal submissions Full formatting, easy editing
LaTeX Academic publications Professional typesetting
Markdown Version control Plain text, portable

Supported Citation Styles

Citation Style Common Use Field
APA Psychology, Social Sciences General academic writing
IEEE Engineering, Computer Science Technical papers
Harvard Business, Economics International publications
Chicago NB History, Literature Humanities research
AMA Medicine, Health Sciences Medical journals
Export Options for Paper

Unique Advantages

  • Advanced language modeling for natural writing
  • Minimal user intervention required
  • Maintains academic writing standards
  • Consistent formatting throughout

Transform your ideas into professional paper manuscripts with expert guidance!

Patent Disclosure Draft Generation

Create a structured patent disclosure draft that captures your invention for review by a patent attorney or other qualified professional.

This feature helps organize technical details into a review-ready draft. It does not file a patent application, provide legal advice, or replace professional patent review.

What is a Patent Disclosure?

A patent disclosure draft is a detailed technical document describing an invention before professional review. Its purpose is to:

  • Capture invention details, technical background, and implementation examples
  • Organize potential novelty and use cases for discussion with a professional
  • Provide source material for a patent attorney or IP specialist to review and revise
  • Create an internal record to support the next review step

Drafting Process

Step 1: Switch to Patent Mode

Change from "Research" to "Patent" mode in the application.

Patent Option

Step 2: Select Language

Choose from 11 supported languages:

  • English
  • French
  • German
  • Chinese Simplified
  • Chinese Traditional
  • Japanese
  • Korean
  • Spanish
  • Portuguese
  • Russian
  • Arabic

Step 3: Draft Document

Click the "Write a Patent Disclosure" button to begin drafting.

Key Document Components

Background

Context and related technology landscape

Detailed Description

Technical description of the invention for review

Technical Drawings

Diagrams and visual representations

Embodiments

Potential embodiments and variations

Claim Drafting Notes

Preliminary claim concepts for professional review

Keywords & References

Keywords and technical references for reviewers

Export Options

  • DOCX Format: Editable draft for professional review and revision
  • Markdown Format: Version-control friendly draft format
Export Options for Patent

Gatsbi Writer

Academic and professional document writing based on your existing research or automated deep research

Gatsbi Writer specializes in converting your existing research, data, and findings into polished academic manuscripts or patent disclosures. It can also use the deep research agent to work from research instructions when results are not provided.

Key Features

Research Integration

Import existing research via text or DOCX files

Smart Summarization

AI analyzes and structures your research content

Deep Research Agent

Uses web search to propose questions, methods, evidence, and conclusions

Preserve Accuracy

Maintains your original data and findings

When to Use Gatsbi Writer

  • You have completed research with results and data
  • You want an automatic research agent to conduct research based on your instructions
  • You need to transform rough notes into formal documents
  • You want to repurpose research for different formats
  • You need professional formatting and structure

Workflow

  1. Select "Gatsbi Writer" from the service menu
  2. Input your research (text or DOCX file)
  3. Review AI-generated summary
  4. Choose output format (paper, patent)
  5. Export in your preferred format

Learn More: See Write from Prior Research for detailed instructions.

Write from Research Notes or Existing Results

Transform your existing research into polished manuscripts or patent disclosures, or conduct prior research via search-based deep research and write your paper.

This feature is part of Gatsbi Writer - the specialized tool for converting existing research into professional documents, or conducting prior research via search-based deep research and writing your paper.

Getting Started

Step 1: Select Gatsbi Writer

Choose "Gatsbi Writer" from the service menu.

Select Gatsbi Writer from dropdown menu

Step 2: Provide Research Input

You can provide your research in two ways:

  • Type or paste research description directly, or input research instructions and let the deep research agent conduct research for you
  • Attach a .DOCX document containing your research, or provide instructions

Step 3: Automatic Research Type Recognition

After you input or attach your prior research materials, Gatsbi Writer automatically identifies the research type (methodological, empirical, or case study) based on your content. If the automatic recognition is incorrect, you can explicitly specify the research type by including it in your title input. For example: "On the effectiveness of online learning: A Case Study" clearly indicates a case study research.

Research Type Recognition Interface

Optional Step: Deep Research Assistance

If your input does not include detailed results or findings, Gatsbi Writer triggers the deep research agent. It performs web-based research to propose research questions, supplement supporting evidence, and derive conclusions.

Step 4: Research Summarization

Gatsbi Writer generates a comprehensive research summary focusing on:

  • Methodology details
  • Key results and findings
  • Critical contributions
  • Implications and applications
Gatsbi Writer Summary Interface

Minimum Input Requirements (Prior Research Writing)

This section applies when you are writing based on your prior research.

If your prior research consists of a methodology study, i.e. you propose a novel method, model or process to solve a technical problem, the minimum input for Gatsbi Writer is a description of your methodology. You can also provide the experimental results if they are available. If your prior research involves experiments or statistics only, then it will be considered as an experimental study, in which case, the experimental results are required for Gatsbi Writer to work. Similarly, if you want to write a case study paper, you need at least provide either narrative or quantitative findings of the case study to Gatsbi Writer. If any of the required information above is missing, Gatsbi Writer will display a reminder message and prompt you to provide it.

Study Type Required Information
Methodology Study Description of novel method or model
Experimental Study Experimental results and data
Case Study Narrative or quantitative findings

Tip: Lengthy context may be compressed during the writing process. To ensure accuracy of critical information (such as experimental results), it's recommended to keep only core content (such as methodology, research findings, or results) in your input document while removing redundant sections like introduction and conclusion. Gatsbi will automatically reorganize and regenerate them.

Deep Research Agent

Applicable when you provide only research instructions.

The deep research agent can use web search to propose research questions (if not specified), suggest research methods, gather supporting evidence, and derive conclusions, which will be used for paper writing.

Tip: The deep research agent applies to research types other than methodological research and literature review or meta-analysis. For methodological research, the system will guide you to Gatsbi Innovator for research idea discovery. For literature review or meta-analysis studies, it will guide you to Gatsbi Reviewer.

Output Options

After summarization, you can generate:

  • Full research manuscript
  • Patent disclosure document (only for methodological research)

The Humanizer Plugin

Refine manuscripts with natural, polished academic language.

Purpose: Improve academic readability and flow while preserving technical accuracy and original meaning.

Key Benefits

  • Preserves technical accuracy and logical coherence
  • Improves academic writing fluency
  • Maintains original meaning and content

How to Use

Step 1: Generate Your Manuscript

First, create your manuscript using Gatsbi's standard tools.

Step 2: Access Humanizer

Click the "Humanizer" button near the export option.

Step 3: Processing

The plugin rewrites text paragraph-by-paragraph to:

  • Vary sentence structure
  • Add natural transitions
  • Introduce stylistic variations
  • Enhance readability
Humanizer Button

Credit System

Usage: 100 credits per 1,000 words processed

Credits can be tracked and purchased in-app through the credit management system.

Comparison

Aspect Original Draft After Humanizer
Readability Good Excellent
Academic Tone Consistent Natural variation
Technical Accuracy Original findings retained Reviewed for consistency

Pro Tips

  • Use for final manuscript polishing
  • Helpful for improving academic tone before submission
  • Review output to ensure meaning preservation

The Plugin Credit System

Understanding and managing credits for advanced Gatsbi features.

What Are Plugin Credits?

Plugin credits are a separate resource system for accessing advanced add-on features like the Humanizer plugin. They:

  • Enable premium plugin functionality
  • Do not affect core tools (Gatsbi Writer, Gatsbi Innovator)
  • Provide flexible usage options

Credit Types

Free Monthly Credits

Allocated each billing cycle. Note: Unused free credits do NOT roll over to the next month.

Purchased Credits

Buy additional credits anytime. These credits never expire and remain in your account.

How to Buy Credits

  1. Click the Balance area in the top right corner of the paper writing interface
  2. Click the "Buy More Credits" button
  3. Select credit package
  4. Complete secure payment
  5. Credits instantly added to account
Buy Credits Interface

Credit Consumption Order

The system automatically uses credits in this order:

  1. Free monthly credits - Used first
  2. Purchased credits - Used when free credits exhausted

Handling Insufficient Credits

Important: You can use the humanizer as long as your total credit balance is positive. If credits are insufficient to cover your usage, your balance will become negative. Next month's gift credits or any purchased credits will first be applied to compensate the negative balance.

Solutions:

  • Wait for monthly credit refresh
  • Purchase additional credits

Gatsbi Reviewer

AI-Powered Systematic Reviews and Meta-Analyses

Gatsbi Reviewer automates the complex process of conducting systematic reviews and meta-analyses. It searches, screens, extracts, and synthesizes research literature following established academic standards like PRISMA guidelines.

Key Capabilities

Automated Search

Searches multiple academic databases simultaneously

AI Screening

Intelligently filters studies based on relevance

Data Extraction

Automatically extracts quantitative data for meta-analysis

Statistical Analysis

Generates forest plots, funnel plots, and effect sizes

Review Types Supported

Type Purpose Output
Systematic Review Comprehensive narrative synthesis Thematic analysis, quality assessment
Meta-Analysis Statistical synthesis of quantitative studies Effect sizes, heterogeneity analysis, plots

PRISMA Compliance

All reviews follow PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines:

  • Structured search strategy
  • Clear inclusion/exclusion criteria
  • PRISMA flow diagram
  • Risk of bias assessment
  • Transparent reporting

Learn More: See Systematic Review and Meta-Analysis guides for step-by-step instructions.

Import from Zotero

Use your Zotero library as the literature source for a systematic review or meta-analysis.

When preparing a systematic review or meta-analysis, you can choose to import studies directly from your own Zotero library instead of using AI-driven literature search and screening.

Availability: Due to Zotero rate limits, this feature is currently supported only in the desktop application and is not available in the web version.

Start from an Existing Zotero Library

Choose Import literature from Zotero when your reference list has already been collected, screened, or curated in Zotero.

  • Use this path when you want Gatsbi Reviewer to work from your existing Zotero records.
  • The imported studies become the starting literature set for systematic review or meta-analysis drafting.
  • This replaces the automated search and screening step with your own curated Zotero selection.
Import literature from Zotero option

Select a Library and Collection

You can import from a local or cloud Zotero library, then choose a collection and the papers inside that collection.

  • Select the Zotero source: local library or cloud library.
  • Choose the relevant collection or subcollection.
  • Select the individual papers that should be included in the review workflow.
Connect Zotero library
Select Zotero collection and papers

Complete the Review Protocol

If you import studies from Zotero, complete the full review protocol so the system understands how the papers were searched, screened, and selected before writing the manuscript.

  • Fill in the review question, search strategy, inclusion criteria, exclusion criteria, and database/source information.
  • Complete the PRISMA table to document the review flow and selection process.
PRISMA table for Zotero import

This PRISMA table records the review flow up to Reports assessed for eligibility. The final number of eligible studies is determined after the synthesis process.

Systematic Review

Automatically generate comprehensive Systematic Literature Reviews with AI-powered analysis.

This feature is part of Gatsbi Reviewer - the specialized tool for evidence synthesis and literature analysis.

Getting Started

Select Gatsbi Reviewer from the service menu to access systematic review features.

Select Gatsbi Reviewer from menu

Review Workflow

Enter Research Topic

Start by entering a research topic or review question in the main input box. A concise topic is enough to begin, while a more specific question can help guide the search scope and synthesis.

  • Use the topic input for the main research area, population, intervention, outcome, or phenomenon of interest.
  • Click the plus (+) menu next to the input box to open additional options.
  • Select Configure review protocol when you want to provide more detailed review requirements before search and screening.
Research topic input with plus menu open

Optional: Configure Review Protocol

The review protocol modal lets you provide structured instructions before Gatsbi Reviewer searches and screens the literature. Fields left blank can be inferred automatically, while completed fields give the system more precise boundaries.

  • Overview: Define the topic title and research question. Enable the meta-analysis option only if quantitative synthesis is part of the task.
  • Filters: Set publication year range, minimum journal impact factor, and minimum number of papers when the review needs stricter search limits.
  • Criteria: Add Boolean keywords, select a question formulation framework, and define inclusion or exclusion criteria.
  • Databases: Choose one or more literature sources, such as Google Scholar, PubMed, IEEE Xplore, arXiv, ACM Digital Library, Web of Science, Scopus, ScienceDirect, and SpringerLink.

Run Search and Screening

After the topic and optional protocol are submitted, Gatsbi Reviewer searches the selected sources, applies the available filters and criteria, and identifies candidate studies for the review.

  • Searches across the selected academic databases and imported references.
  • Uses the topic, protocol, keywords, and eligibility criteria to screen candidate literature.
  • Organizes studies for user review before manuscript drafting begins.

Review and Curate Studies

Use the curation interface to inspect the candidate studies before generating the manuscript.

  • Review the structured outline of candidate studies.
  • Select or deselect studies for inclusion with checkboxes.
  • Click Add an additional work to upload custom PDFs or add studies that are missing from the search results.
Study Curation Interface
Import Study

Synthesis

Click the Synthesize button to generate structured synthesis outputs before drafting the manuscript. Gatsbi Reviewer creates a Characteristics table for the included studies and evidence tables by theme that organize extracted study information by review themes or study groups.

Synthesis outputs

You can review and edit these synthesis results before moving on to manuscript drafting.

Characteristics table editing controls
  • Edit table values directly when study details need correction.
  • Click Add column to create a new data field, or use the delete control to remove columns that are not needed.
  • Use Auto fill to let AI populate values for newly added columns based on the included studies.
  • Click Manage groups to redefine study groups and, if needed, let AI reorganize studies according to your custom grouping scheme.
  • Reorganizing studies with Manage groups regenerates the evidence tables by theme.

Draft Manuscript

After curation and synthesis, Gatsbi Reviewer drafts a systematic review manuscript using the selected studies and the configured protocol.

  • Creates a narrative synthesis of findings across included studies.
  • Builds structured sections aligned with systematic review conventions.
  • Summarizes implications, limitations, and research gaps.
  • Formats citations and references from the selected literature.

Key Features

Automatic Citations

Properly formatted in-text citations and complete reference list

Structured Sections

PRISMA-compliant manuscript structure

Quality Assessment

Risk of bias evaluation and study quality ratings

Thematic Analysis

Comprehensive synthesis of qualitative findings

Sample Systematic Review Output

Meta-Analysis with Gatsbi Reviewer

Perform statistical synthesis of quantitative studies with automated data extraction and analysis.

This feature is part of Gatsbi Reviewer - specialized for quantitative evidence synthesis and statistical analysis.

Meta-Analysis Workflow

Enter Research Topic

Start by entering the research topic or review question, then select the Meta-analysis option to enable quantitative synthesis.

  • Use the topic input for the main population, intervention or exposure, comparator, and outcome area.
  • Keep the Meta-analysis option selected so the workflow extracts quantitative data and prepares statistical synthesis.
  • When available, configure the review protocol before search so outcome definitions and eligibility criteria are clear from the start.
Meta-Analysis Selection Interface

Configure Protocol, Search, and Curate Studies

The optional review protocol, search and screening, and study curation steps follow the same workflow as Systematic Review. Use that process to define the protocol, run the literature search, screen candidate studies, and curate the included study set before synthesis.

Synthesis

Gatsbi Reviewer generates coded outcomes for the included studies. The coded outcomes table includes outcome names, effect size measures, and the raw data needed for meta-analytic estimation.

Meta-analysis synthesis overview
Coded outcomes table

For each outcome, the system calculates the elements needed to build forest plots, including effect size, SE, 95% CI, z, p, and study weight. These values are organized in outcome-specific subtables.

  • Review and edit the coded outcomes table before manuscript writing.
  • Click Add Study to add missing studies and enter the required outcome data.
  • Edits to coded outcomes or added study data trigger recalculation of the forest plot.
  • Use Manage outcomes to revise outcome definitions and effect size measure definitions.

Write a Paper Manuscript

After data extraction completes, click the "Write a Paper Manuscript" button to generate your comprehensive meta-analysis manuscript. The system will automatically integrate all statistical results, forest plots, funnel plots, and data tables into a properly formatted academic paper manuscript.

Requirements for Meta-Analysis

  • Recommended minimum of 10 studies with quantitative data
  • Comparable outcome measures across studies
  • Sufficient statistical information (means, SDs, CIs, effect sizes)
  • Similar study designs or adjustable for heterogeneity

Sample Meta-Analysis Output

Billing

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Subscription Model

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  • Monthly Pro: Automatically renews every 30 days
  • Yearly Pro: Automatically renews every 365 days

Supported Cards

We accept all major credit and debit cards through Stripe's secure payment processing.

Manage Subscription

Access your user dashboard on the website and select "Subscription" from the left menu to view your payment history and next billing date.

Click the "Subscription Management" button to access the Stripe portal where you can:

  • Upgrade your current subscription plan
  • Cancel your subscription (Note: Cancellation stops future charges at the next billing date. Your access remains active until then)

Invoices

Stripe automatically generates and sends invoices and receipts to your registered email. To customize your invoice details:

  • Preferred method: Enter your company name, VAT number, and other details directly during checkout
  • Alternative: Contact Customer Support for manual invoice generation

Customer Support

Get help quickly through multiple support channels.

Contact Methods

Email Support

Send an email directly to helpdesk@gatsbi.com for assistance with any questions or issues.

Support Ticket System

Log in to your user space on the website and submit a helpdesk ticket for customer support requests.

Reporting Technical Issues

Best Practices for Technical Support:

  • Include screenshots of any error messages or issues
  • Describe the steps that led to the problem
  • Specify which Gatsbi tool you were using
  • Include your browser and operating system information

Tip: When encountering technical problems, please attach screenshots to help our support team understand and troubleshoot the issue more quickly.

Response Times

  • Typically respond within 24 hours
  • During holidays, response time may extend to 48 hours
  • Both email and ticket systems follow the same response timeline

Self-Service Resources

We're Here to Help! Our support team is committed to ensuring you have a smooth experience with all Gatsbi tools. Don't hesitate to reach out with any questions or concerns.