Installation
Gatsbi: Innovative Research AI Co-Scientist and Paper Writer
Gatsbi desktop application is designed for Windows and macOS that focuses on creativity, privacy, and productivity. All your creative work stays local on your device, ensuring maximum security and privacy.
Desktop Application Advantages
- All your creative work stays local on your device
- Servers do not collect or store user input/results
- Uses third-party AI service providers securely
- Maximum privacy and data protection
System Requirements
| Component | Minimum Requirement |
|---|---|
| Operating System | Windows 10/11 (64-bit) or macOS Sequoia 15.1+ (Apple Silicon) |
| RAM | 4 GB |
| Processor | 2.5 GHz × 2 cores |
| Storage | 2 GB disk space |
| Display | 1440 × 900 resolution |
Web Version
The web version is available for Pro users, accessible from the user space left menu. This provides flexibility to use Gatsbi from any device with an internet connection.
Ready to get started? Download Gatsbi from the official website and begin your research innovation journey.
First Boot Configuration
Setting up Gatsbi for the first time involves logging in and configuring your AI service provider.
Login Methods
1. Direct Login
- Enter your email address
- Enter your password
- Optional: Check "Remember my password" for convenience
2. Third-Party Account Login
You can also login using:
- Google Account
- LinkedIn Account
- GitHub Account
AI Service Provider Configuration
Hybrid (Default)
A balanced provider setup for most users with no additional configuration required. The backbone service is provided by Alibaba Cloud. US, CN, SG, and DE endpoints are available. Choose the endpoint that provides the best connection speed and accessibility for your network environment.
xAI
Powered by xAI's latest models. Token cost is covered. Availability may vary by region due to connection restrictions, so choose based on your local access conditions.
Advanced Models
Supports OpenAI (GPT), Anthropic (Claude), and Google (Gemini). Requires your own API key. Includes an option to configure proxy (base URL) for restricted regions. Due to provider-side rate limits, we recommend Tier 2 or higher keys, or a reliable third-party proxy service.
Setting Up Advanced Models
- Obtain your API key from OpenAI, Anthropic, or Google
- Enter the API key in Gatsbi settings
- Configure proxy (base URL) if needed for restricted regions
- Test the connection and consider Tier 2 or higher keys (or a reliable third-party proxy service) for better stability under rate limits
Tip: Start with the Hybrid provider for immediate use. Select the US, CN, SG, or DE endpoint based on the connection speed and accessibility in your current network environment. You can switch to xAI or Advanced Models later if needed.
Gatsbi Innovator
AI-Powered Science and Engineering Innovation
Gatsbi Innovator is the core ideation engine that helps researchers generate novel ideas, develop research proposals, and create comprehensive academic outputs. It combines advanced AI with systematic research methodologies to drive innovation in science and engineering and produce original solutions.
Workflow Overview
- Topic Input: Enter your research area or problem statement
- Systemic Analysis: AI performs comprehensive background research
- Idea Generation: Receive scored, referenced innovation candidates
- Idea Expansion: Develop selected ideas into full implementations
- Output Generation: Create paper manuscripts or patent disclosure drafts
Available Functions
- Start Ideation & Best Practices - Begin your innovation journey and optimize results
- Research Paper Manuscript Drafting - Generate academic manuscripts
- Patent Disclosure Draft Generation - Prepare review-ready disclosure drafts
Getting Started: Select "Gatsbi Innovator" from the service menu to access all ideation and generation features.
Start Ideation & Best Practices
Unlock Innovative Ideas with Gatsbi Innovator and Optimize Your Workflow
This comprehensive guide covers both the ideation process and best practices for using Gatsbi Innovator effectively.
Part 1: Starting Your Innovation Journey
Step 1: Select Gatsbi Innovator
Ensure "Gatsbi Innovator" is selected in the top-left service menu to activate the ideation engine.
Step 2: Enter Your Research Topic
Best Practice: Use specific topics for better results (e.g., "interpretable large language models" instead of just "large language models"). The system provides smart recommendations if your input is too broad.
Step 3: Systemic Analysis
Gatsbi performs multi-step automatic analysis before idea generation:
- Component Analysis and Research Gap Identification
- Technology Trend Assessment
- Feasibility Evaluation
- Innovation Potential Scoring
Step 4: Idea Generation
The system generates 10-20 idea candidates, each including:
Scoring Metrics
1-5 star rating
Comprehensive evaluation of innovation and feasibility
References
Up to 10 relevant citations
Supporting literature
Description
Brief overview
Potential impact analysis
Step 5: Idea Expansion
Expand your selected generated idea into comprehensive implementation details. The expansion provides:
- Modeling Approaches: Mathematical formulations, algorithms, and theoretical frameworks
- System Architecture: Module integration relationships and component interactions
- Implementation Methodology: Step-by-step development process and technical requirements
- Technical Specifications: Detailed parameters, constraints, and performance metrics
- Integration Strategy: How different system modules connect and communicate
The expansion transforms a high-level concept into an actionable research plan with concrete technical details.
Part 2: Best Practices & Optimization Tips
Input Optimization Strategies
For Optimal Results:
- Be Specific: Use precise technical terminology
- Include Research Target and Improvement Direction: Clearly specify what you want to improve and how
- Include Context (if necessary): Mention your field and application area when relevant
- Intervene in Analysis Process (if needed): Adjust intermediate analysis steps as described in the next section
Working with Automatically Generated Analyses
Control Buttons for Each Analysis Step
Every generated section includes three powerful control buttons:
Copy Button
Exports text in markdown format for easy integration into other documents
Regenerate Button
Creates alternative versions of current and subsequent sections
Regenerate with Instructions
Intervene in the analysis process with custom prompts
Advanced Techniques
1. Iterative Refinement
- Focus on core components to narrow down your research subject
- Use "Regenerate with Instructions" to focus on promising directions
- Review and evaluate generated ideas for quality and relevance
2. Multilingual Capabilities
- Input topics in any language
- Core analysis in English ensures accuracy
- Comments translated back to input language
3. Quality Assurance Checklist
- ✓ Verify technical accuracy of proposals
- ✓ Check citation relevance and recency
- ✓ Ensure feasibility aligns with resources
- ✓ Validate novelty claims against literature
Common Pitfalls to Avoid
- Too Broad: Avoid generic topics like "machine learning"
- Too Application-Oriented: Focus on methodological innovation rather than pure applications
- No Specific Research Target: Define clear research objectives or directions
- Wrong Tool Selection: Use Gatsbi Writer and Reviewer for non-methodological research
Pro Tips for Maximum Productivity
- Focus Your Research: Try focusing on specific systems or modules to find the most suitable innovation points
- Monitor Analysis Process: Read intermediate analysis steps; use "Regenerate with Instructions" to intervene if results deviate from expectations
- Systematic Exploration: Expand top 3-5 ideas before deciding; compare their technical feasibility and innovation potential
- Leverage References: Check cited papers for additional insights, related work, and potential research gaps to explore
Remember: The quality of output depends on the quality of input. Take time to craft your research topic thoughtfully, and don't hesitate to iterate!
Research Paper Manuscript Drafting
AI Paper Manuscript Drafting with Citations, Figures, and More
After generating ideas, Gatsbi Innovator seamlessly connects to Gatsbi Writer to complete paper manuscripts or patent disclosures with one click.
Key Features
- Structured research paper manuscript generation
- Automated creation of all manuscript elements
- Automatically retrieves and inserts real citations
- Multiple export formats
Automated Elements
Citations & References
Real automatic in-text citations and comprehensive reference list generation
Visual Elements
Professional figures, charts, and diagrams
Mathematical Content
Properly formatted equations and formulas
Data Presentation
Experimental tables and data visualization
Manuscript Generation Process
Step 1: Configure Settings
- Select word count (up to 5,000 words)
- Use word count estimator tool (if unsure)
Step 2: Generate Manuscript
Click "Write a Paper Manuscript" button to start automated generation.
Step 3: Review Generated Content
The system creates comprehensive manuscript elements:
- Title and Abstract
- Introduction with literature review
- Methodology section
- Results with figures and tables
- Discussion and implications
- Conclusion
- References
Export Options
| Format | Best For | Features |
|---|---|---|
| DOCX | Journal submissions | Full formatting, easy editing |
| LaTeX | Academic publications | Professional typesetting |
| Markdown | Version control | Plain text, portable |
Supported Citation Styles
| Citation Style | Common Use | Field |
|---|---|---|
| APA | Psychology, Social Sciences | General academic writing |
| IEEE | Engineering, Computer Science | Technical papers |
| Harvard | Business, Economics | International publications |
| Chicago NB | History, Literature | Humanities research |
| AMA | Medicine, Health Sciences | Medical journals |
Unique Advantages
- Advanced language modeling for natural writing
- Minimal user intervention required
- Maintains academic writing standards
- Consistent formatting throughout
Transform your ideas into professional paper manuscripts with expert guidance!
Patent Disclosure Draft Generation
Create a structured patent disclosure draft that captures your invention for review by a patent attorney or other qualified professional.
This feature helps organize technical details into a review-ready draft. It does not file a patent application, provide legal advice, or replace professional patent review.
What is a Patent Disclosure?
A patent disclosure draft is a detailed technical document describing an invention before professional review. Its purpose is to:
- Capture invention details, technical background, and implementation examples
- Organize potential novelty and use cases for discussion with a professional
- Provide source material for a patent attorney or IP specialist to review and revise
- Create an internal record to support the next review step
Drafting Process
Step 1: Switch to Patent Mode
Change from "Research" to "Patent" mode in the application.
Step 2: Select Language
Choose from 11 supported languages:
- English
- French
- German
- Chinese Simplified
- Chinese Traditional
- Japanese
- Korean
- Spanish
- Portuguese
- Russian
- Arabic
Step 3: Draft Document
Click the "Write a Patent Disclosure" button to begin drafting.
Key Document Components
Background
Context and related technology landscape
Detailed Description
Technical description of the invention for review
Technical Drawings
Diagrams and visual representations
Embodiments
Potential embodiments and variations
Claim Drafting Notes
Preliminary claim concepts for professional review
Keywords & References
Keywords and technical references for reviewers
Export Options
- DOCX Format: Editable draft for professional review and revision
- Markdown Format: Version-control friendly draft format
Gatsbi Writer
Academic and professional document writing based on your existing research or automated deep research
Gatsbi Writer specializes in converting your existing research, data, and findings into polished academic manuscripts or patent disclosures. It can also use the deep research agent to work from research instructions when results are not provided.
Key Features
Research Integration
Import existing research via text or DOCX files
Smart Summarization
AI analyzes and structures your research content
Deep Research Agent
Uses web search to propose questions, methods, evidence, and conclusions
Preserve Accuracy
Maintains your original data and findings
When to Use Gatsbi Writer
- You have completed research with results and data
- You want an automatic research agent to conduct research based on your instructions
- You need to transform rough notes into formal documents
- You want to repurpose research for different formats
- You need professional formatting and structure
Workflow
- Select "Gatsbi Writer" from the service menu
- Input your research (text or DOCX file)
- Review AI-generated summary
- Choose output format (paper, patent)
- Export in your preferred format
Learn More: See Write from Prior Research for detailed instructions.
Write from Research Notes or Existing Results
Transform your existing research into polished manuscripts or patent disclosures, or conduct prior research via search-based deep research and write your paper.
This feature is part of Gatsbi Writer - the specialized tool for converting existing research into professional documents, or conducting prior research via search-based deep research and writing your paper.
Getting Started
Step 1: Select Gatsbi Writer
Choose "Gatsbi Writer" from the service menu.
Step 2: Provide Research Input
You can provide your research in two ways:
- Type or paste research description directly, or input research instructions and let the deep research agent conduct research for you
- Attach a .DOCX document containing your research, or provide instructions
Step 3: Automatic Research Type Recognition
After you input or attach your prior research materials, Gatsbi Writer automatically identifies the research type (methodological, empirical, or case study) based on your content. If the automatic recognition is incorrect, you can explicitly specify the research type by including it in your title input. For example: "On the effectiveness of online learning: A Case Study" clearly indicates a case study research.
Optional Step: Deep Research Assistance
If your input does not include detailed results or findings, Gatsbi Writer triggers the deep research agent. It performs web-based research to propose research questions, supplement supporting evidence, and derive conclusions.
Step 4: Research Summarization
Gatsbi Writer generates a comprehensive research summary focusing on:
- Methodology details
- Key results and findings
- Critical contributions
- Implications and applications
Minimum Input Requirements (Prior Research Writing)
This section applies when you are writing based on your prior research.
If your prior research consists of a methodology study, i.e. you propose a novel method, model or process to solve a technical problem, the minimum input for Gatsbi Writer is a description of your methodology. You can also provide the experimental results if they are available. If your prior research involves experiments or statistics only, then it will be considered as an experimental study, in which case, the experimental results are required for Gatsbi Writer to work. Similarly, if you want to write a case study paper, you need at least provide either narrative or quantitative findings of the case study to Gatsbi Writer. If any of the required information above is missing, Gatsbi Writer will display a reminder message and prompt you to provide it.
| Study Type | Required Information |
|---|---|
| Methodology Study | Description of novel method or model |
| Experimental Study | Experimental results and data |
| Case Study | Narrative or quantitative findings |
Tip: Lengthy context may be compressed during the writing process. To ensure accuracy of critical information (such as experimental results), it's recommended to keep only core content (such as methodology, research findings, or results) in your input document while removing redundant sections like introduction and conclusion. Gatsbi will automatically reorganize and regenerate them.
Deep Research Agent
Applicable when you provide only research instructions.
The deep research agent can use web search to propose research questions (if not specified), suggest research methods, gather supporting evidence, and derive conclusions, which will be used for paper writing.
Tip: The deep research agent applies to research types other than methodological research and literature review or meta-analysis. For methodological research, the system will guide you to Gatsbi Innovator for research idea discovery. For literature review or meta-analysis studies, it will guide you to Gatsbi Reviewer.
Output Options
After summarization, you can generate:
- Full research manuscript
- Patent disclosure document (only for methodological research)
The Humanizer Plugin
Refine manuscripts with natural, polished academic language.
Purpose: Improve academic readability and flow while preserving technical accuracy and original meaning.
Key Benefits
- Preserves technical accuracy and logical coherence
- Improves academic writing fluency
- Maintains original meaning and content
How to Use
Step 1: Generate Your Manuscript
First, create your manuscript using Gatsbi's standard tools.
Step 2: Access Humanizer
Click the "Humanizer" button near the export option.
Step 3: Processing
The plugin rewrites text paragraph-by-paragraph to:
- Vary sentence structure
- Add natural transitions
- Introduce stylistic variations
- Enhance readability
Credit System
Usage: 100 credits per 1,000 words processed
Credits can be tracked and purchased in-app through the credit management system.
Comparison
| Aspect | Original Draft | After Humanizer |
|---|---|---|
| Readability | Good | Excellent |
| Academic Tone | Consistent | Natural variation |
| Technical Accuracy | Original findings retained | Reviewed for consistency |
Pro Tips
- Use for final manuscript polishing
- Helpful for improving academic tone before submission
- Review output to ensure meaning preservation
The Plugin Credit System
Understanding and managing credits for advanced Gatsbi features.
What Are Plugin Credits?
Plugin credits are a separate resource system for accessing advanced add-on features like the Humanizer plugin. They:
- Enable premium plugin functionality
- Do not affect core tools (Gatsbi Writer, Gatsbi Innovator)
- Provide flexible usage options
Credit Types
Free Monthly Credits
Allocated each billing cycle. Note: Unused free credits do NOT roll over to the next month.
Purchased Credits
Buy additional credits anytime. These credits never expire and remain in your account.
How to Buy Credits
- Click the Balance area in the top right corner of the paper writing interface
- Click the "Buy More Credits" button
- Select credit package
- Complete secure payment
- Credits instantly added to account
Credit Consumption Order
The system automatically uses credits in this order:
- Free monthly credits - Used first
- Purchased credits - Used when free credits exhausted
Handling Insufficient Credits
Important: You can use the humanizer as long as your total credit balance is positive. If credits are insufficient to cover your usage, your balance will become negative. Next month's gift credits or any purchased credits will first be applied to compensate the negative balance.
Solutions:
- Wait for monthly credit refresh
- Purchase additional credits
Gatsbi Reviewer
AI-Powered Systematic Reviews and Meta-Analyses
Gatsbi Reviewer automates the complex process of conducting systematic reviews and meta-analyses. It searches, screens, extracts, and synthesizes research literature following established academic standards like PRISMA guidelines.
Key Capabilities
Automated Search
Searches multiple academic databases simultaneously
AI Screening
Intelligently filters studies based on relevance
Data Extraction
Automatically extracts quantitative data for meta-analysis
Statistical Analysis
Generates forest plots, funnel plots, and effect sizes
Review Types Supported
| Type | Purpose | Output |
|---|---|---|
| Systematic Review | Comprehensive narrative synthesis | Thematic analysis, quality assessment |
| Meta-Analysis | Statistical synthesis of quantitative studies | Effect sizes, heterogeneity analysis, plots |
PRISMA Compliance
All reviews follow PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines:
- Structured search strategy
- Clear inclusion/exclusion criteria
- PRISMA flow diagram
- Risk of bias assessment
- Transparent reporting
Learn More: See Systematic Review and Meta-Analysis guides for step-by-step instructions.
Import from Zotero
Use your Zotero library as the literature source for a systematic review or meta-analysis.
When preparing a systematic review or meta-analysis, you can choose to import studies directly from your own Zotero library instead of using AI-driven literature search and screening.
Availability: Due to Zotero rate limits, this feature is currently supported only in the desktop application and is not available in the web version.
Start from an Existing Zotero Library
Choose Import literature from Zotero when your reference list has already been collected, screened, or curated in Zotero.
- Use this path when you want Gatsbi Reviewer to work from your existing Zotero records.
- The imported studies become the starting literature set for systematic review or meta-analysis drafting.
- This replaces the automated search and screening step with your own curated Zotero selection.
Select a Library and Collection
You can import from a local or cloud Zotero library, then choose a collection and the papers inside that collection.
- Select the Zotero source: local library or cloud library.
- Choose the relevant collection or subcollection.
- Select the individual papers that should be included in the review workflow.
Complete the Review Protocol
If you import studies from Zotero, complete the full review protocol so the system understands how the papers were searched, screened, and selected before writing the manuscript.
- Fill in the review question, search strategy, inclusion criteria, exclusion criteria, and database/source information.
- Complete the PRISMA table to document the review flow and selection process.
This PRISMA table records the review flow up to Reports assessed for eligibility. The final number of eligible studies is determined after the synthesis process.
Systematic Review
Automatically generate comprehensive Systematic Literature Reviews with AI-powered analysis.
This feature is part of Gatsbi Reviewer - the specialized tool for evidence synthesis and literature analysis.
Getting Started
Select Gatsbi Reviewer from the service menu to access systematic review features.
Review Workflow
Enter Research Topic
Start by entering a research topic or review question in the main input box. A concise topic is enough to begin, while a more specific question can help guide the search scope and synthesis.
- Use the topic input for the main research area, population, intervention, outcome, or phenomenon of interest.
- Click the plus (+) menu next to the input box to open additional options.
- Select Configure review protocol when you want to provide more detailed review requirements before search and screening.
Optional: Configure Review Protocol
The review protocol modal lets you provide structured instructions before Gatsbi Reviewer searches and screens the literature. Fields left blank can be inferred automatically, while completed fields give the system more precise boundaries.
- Overview: Define the topic title and research question. Enable the meta-analysis option only if quantitative synthesis is part of the task.
- Filters: Set publication year range, minimum journal impact factor, and minimum number of papers when the review needs stricter search limits.
- Criteria: Add Boolean keywords, select a question formulation framework, and define inclusion or exclusion criteria.
- Databases: Choose one or more literature sources, such as Google Scholar, PubMed, IEEE Xplore, arXiv, ACM Digital Library, Web of Science, Scopus, ScienceDirect, and SpringerLink.
Run Search and Screening
After the topic and optional protocol are submitted, Gatsbi Reviewer searches the selected sources, applies the available filters and criteria, and identifies candidate studies for the review.
- Searches across the selected academic databases and imported references.
- Uses the topic, protocol, keywords, and eligibility criteria to screen candidate literature.
- Organizes studies for user review before manuscript drafting begins.
Review and Curate Studies
Use the curation interface to inspect the candidate studies before generating the manuscript.
- Review the structured outline of candidate studies.
- Select or deselect studies for inclusion with checkboxes.
- Click Add an additional work to upload custom PDFs or add studies that are missing from the search results.
Synthesis
Click the Synthesize button to generate structured synthesis outputs before drafting the manuscript. Gatsbi Reviewer creates a Characteristics table for the included studies and evidence tables by theme that organize extracted study information by review themes or study groups.
You can review and edit these synthesis results before moving on to manuscript drafting.
- Edit table values directly when study details need correction.
- Click Add column to create a new data field, or use the delete control to remove columns that are not needed.
- Use Auto fill to let AI populate values for newly added columns based on the included studies.
- Click Manage groups to redefine study groups and, if needed, let AI reorganize studies according to your custom grouping scheme.
- Reorganizing studies with Manage groups regenerates the evidence tables by theme.
Draft Manuscript
After curation and synthesis, Gatsbi Reviewer drafts a systematic review manuscript using the selected studies and the configured protocol.
- Creates a narrative synthesis of findings across included studies.
- Builds structured sections aligned with systematic review conventions.
- Summarizes implications, limitations, and research gaps.
- Formats citations and references from the selected literature.
Key Features
Automatic Citations
Properly formatted in-text citations and complete reference list
Structured Sections
PRISMA-compliant manuscript structure
Quality Assessment
Risk of bias evaluation and study quality ratings
Thematic Analysis
Comprehensive synthesis of qualitative findings
Sample Systematic Review Output
Meta-Analysis with Gatsbi Reviewer
Perform statistical synthesis of quantitative studies with automated data extraction and analysis.
This feature is part of Gatsbi Reviewer - specialized for quantitative evidence synthesis and statistical analysis.
Meta-Analysis Workflow
Enter Research Topic
Start by entering the research topic or review question, then select the Meta-analysis option to enable quantitative synthesis.
- Use the topic input for the main population, intervention or exposure, comparator, and outcome area.
- Keep the Meta-analysis option selected so the workflow extracts quantitative data and prepares statistical synthesis.
- When available, configure the review protocol before search so outcome definitions and eligibility criteria are clear from the start.
Configure Protocol, Search, and Curate Studies
The optional review protocol, search and screening, and study curation steps follow the same workflow as Systematic Review. Use that process to define the protocol, run the literature search, screen candidate studies, and curate the included study set before synthesis.
Synthesis
Gatsbi Reviewer generates coded outcomes for the included studies. The coded outcomes table includes outcome names, effect size measures, and the raw data needed for meta-analytic estimation.
For each outcome, the system calculates the elements needed to build forest plots, including effect size, SE, 95% CI, z, p, and study weight. These values are organized in outcome-specific subtables.
- Review and edit the coded outcomes table before manuscript writing.
- Click Add Study to add missing studies and enter the required outcome data.
- Edits to coded outcomes or added study data trigger recalculation of the forest plot.
- Use Manage outcomes to revise outcome definitions and effect size measure definitions.
Write a Paper Manuscript
After data extraction completes, click the "Write a Paper Manuscript" button to generate your comprehensive meta-analysis manuscript. The system will automatically integrate all statistical results, forest plots, funnel plots, and data tables into a properly formatted academic paper manuscript.
Requirements for Meta-Analysis
- Recommended minimum of 10 studies with quantitative data
- Comparable outcome measures across studies
- Sufficient statistical information (means, SDs, CIs, effect sizes)
- Similar study designs or adjustable for heterogeneity
Sample Meta-Analysis Output
Billing
Payment Methods
Credit/Debit Card (via Stripe)
Subscription Model
Payments made through Stripe are set up as recurring subscriptions by default:
- Monthly Pro: Automatically renews every 30 days
- Yearly Pro: Automatically renews every 365 days
Supported Cards
We accept all major credit and debit cards through Stripe's secure payment processing.
Manage Subscription
Access your user dashboard on the website and select "Subscription" from the left menu to view your payment history and next billing date.
Click the "Subscription Management" button to access the Stripe portal where you can:
- Upgrade your current subscription plan
- Cancel your subscription (Note: Cancellation stops future charges at the next billing date. Your access remains active until then)
Invoices
Stripe automatically generates and sends invoices and receipts to your registered email. To customize your invoice details:
- Preferred method: Enter your company name, VAT number, and other details directly during checkout
- Alternative: Contact Customer Support for manual invoice generation
Customer Support
Get help quickly through multiple support channels.
Contact Methods
Email Support
Send an email directly to helpdesk@gatsbi.com for assistance with any questions or issues.
Support Ticket System
Log in to your user space on the website and submit a helpdesk ticket for customer support requests.
Reporting Technical Issues
Best Practices for Technical Support:
- Include screenshots of any error messages or issues
- Describe the steps that led to the problem
- Specify which Gatsbi tool you were using
- Include your browser and operating system information
Tip: When encountering technical problems, please attach screenshots to help our support team understand and troubleshoot the issue more quickly.
Response Times
- Typically respond within 24 hours
- During holidays, response time may extend to 48 hours
- Both email and ticket systems follow the same response timeline
Self-Service Resources
- Check this user guide for detailed instructions
- Visit our FAQ section on the website
- Watch tutorial videos on the website
We're Here to Help! Our support team is committed to ensuring you have a smooth experience with all Gatsbi tools. Don't hesitate to reach out with any questions or concerns.